within South Africa
a) Free door-to-door delivery is
offered on order values of R500.00 or more (South Africa only).
b) Orders are usually delivered to
your door within 2 -5 business days from receipt of payment. Due to unforeseen
circumstances beyond our nominated couriers’ control (Courier Guy) certain
orders may take longer than the usual 2–5 working days for delivery. If this is
the case we will do everything in our power to rectify the situation as soon as
c) Orders are dependent on the
weight of your items. Please note that the flat rate shipping costs are for
major cities only. If you live in an outer-lining area there could be a location surcharge and we will invoice this separately. Your products will then
only be shipped once the surcharge has been paid.
d) URGENT orders – Please send us
an email at firstname.lastname@example.org and we will do our best to ship your
order the following day with overnight courier.
e) A confirmation email will be
sent once your order has been received and processed. A second confirmation
email will be sent once your items have been paid for in full and dispatched,
also contained in this email will be the nominated courier’s tracking number
with which you can track your parcel. To track your parcel we will email you
the relevant link and select the track and trace button.
f) Large Orders: If large
quantities are ordered, please allow for additional delivery time.
g) Damaged Items: Should your items
arrive damaged in the unlikely event, please contact us immediately. Please
consult our ‘Returns’ policy under the Customer Service tab.
h) Undelivered Package: Should a
package not be delivered due to the following reasons:
No one on the premises to take
You are unable to answer calls
or an invalid or incomplete delivery address is provided
will attempt a second delivery after which, if the package is not delivered,
you will be liable for all additional costs associated with the delivery of the
package. Should you request a refund as a result of these failed attempts, you
will be refunded the price of the products less the additional delivery costs.
i) Out of Stock Items: If a
product is out of stock or cannot be supplied for some reason, we reserve the
right to cancel the order and refund the payment.
a) We do not currently ship
overseas (outside South Africa) from this store, however, please do email us
for a quote to your destination.
b) Please note that there could be
additional charges to be paid once the parcel arrives in your country. Check
with your government website for their clearance charges with regard to admin,
duties and taxes as this is different depending on the country.
c) All international deliveries
are sent with South African Post Office. To track your parcel we will email you
the tracking status link.
d) If you have an enquiry about
our delivery service please call us on 0832613823 or email email@example.com