Returns

We hope that you will be delighted with all the goods you receive. However, if for any reason you are dissatisfied, simply contact us to arrange returning the items in an unused and sealed condition within seven (7) days after receipt for a refund, subject to review. Please note that in these cases we do not reimburse return postage costs. If you should choose an exchange, a charge will be added for the re-delivery. This does not affect your consumer rights. In the unlikely event that any of your goods arrive damaged or faulty we will arrange a refund or replacement for you, and reimburse the cost of returning the item if we have requested it back.


We are more than happy to offer a full refund and / or exchange in the unlikely event of you being displeased with your purchase or if you feel it to be of an inferior quality. If this is the case, please email us immediately at tina@bearhandcrafts.co.za with a photo of the product. After we have been in touch with you, you will need to return / send the products back (at your own expense) to us within 30 days of the date of purchase. We review each return individually before making a decision to refund. All items need to be returned unused and in their original packaging and we cannot refund shipping costs. Unfortunately, customised or personalised orders cannot be refunded and / or an exchanged, due to the nature of the specific order.


To return items please use the Contact Us form. We can then investigate your request and contact you to arrange/confirm details.


If you have any questions on the returns procedure or you are not entirely satisfied with the service which you have received, please contact us on 0832613823